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    My Account

    You’ll need to register before you can place an order with Honda.

    As long as you have a valid email address, then you can head over to our sign up page.


    It's easy to make changes to your details, whether it's your payment information, password or address book.

    Log-in to your account and you'll find all the options you need.


    There's no need to worry, we're DPA and GDPR compliant, meaning we care about keeping your details safe.

    For more information, please visit our Privacy Policy page.

    Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time!

    If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Marketing Options' to make the necessary changes. 

    Don't forget, you can choose to re-subscribe at any time!


    Ordering

    We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the basket for 60 minutes for you should you temporarily leave our page!

    Find the products you want and add them to the basket. You can either carry on shopping or checkout if you've got everything you need. 

    If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you'll need to enter the details manually.

    Check everything is correct and you’re good to go! We'll send you an email as soon as the order is on its way.

    Absolutely! Click on the basket icon at the top of the page and you'll be able to see the item(s) you have in there so far. 

    Use the '+' button to stock-up on your favourite items, or the '–' button if you've selected too many. If you want to remove an item completely then click the 'x' button.

    Absolutely, you can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one.

    We’ll send you an email as soon as our warehouse has dispatched your item(s) to an authorised Honda dealer local to you. The dealer will then contact you to arrange delivery.


    Your account makes it easy to keep track of all your orders.

    Once you've logged in you'll see each individual order that you've placed with us. Select the one that you want and discover all the information you need. 

    We'll also send you an email as soon as it's on the way! 

    Once you order has been placed our warehouse will dispatch your order to a local authorised Honda dealership. The dealer will contact you to arrange a suitable day to deliver your goods.

    Your account will show any previous orders you've placed.

    Click on the order you want to view to find out more.

    Not found the information you need? Send our Customer Service team a message while you're in your account or through LiveChat.

    We're sorry to hear you want to cancel.

    Can we help with anything so that you don't have to? You can contact our Customer Service team through your account or through LiveChat.

    If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. 

    We'll send you an email within an hour to let you know if the cancellation worked. 

    If it fails, this is because the order is getting ready to be sent. We may still be able to cancel your order and stop it from being dispatched, please contact our Customer Service team through your account or through LiveChat

    See our Returns Policy to help you get the order back to us instead.

    Once you've placed your order we cannot make any changes to it. 

    If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account.  

    Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order.

    We'll send you an email within an hour to let you know if the cancellation worked. Please don't place a new order until you hear from us.


    Don't worry, you can try and cancel the item in your account.

    You'll need to click on the item and choose the cancel option. We'll send you an email within an hour to let you know if it worked.

    If you can't cancel then you can send the item back to us. Refer to our Returns Policy to find out how.

    Need some more help? You can send our Customer Service team a message while you're in your account.

    We're sorry that happened! We take pride in all our products.

    Please contact the Honda dealer who delivered your order.
    If the dealer is not able to resolve the issue, please email: ECommerceCustomerRelationsQueries@honda-eu.com

    It'd really speed things up if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch.

    1. Order Number

    2. Product Name

    3. Details of the fault

    4. Images that support the fault, if applicable

    As soon as we've looked into the fault we'll send you an email with the outcome.

    We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. Please send us a message through your account.

    We’ll need to know the following-

    1. Order Number

    2. Incorrect item received

    3. The correct item ordered

    As soon as we've looked into what's happened we'll send you an email with the outcome.


    We take pride in our products so we're sorry to hear you've received your order damaged.

    Sometimes things can go wrong but don't worry, as we can help. Please send us a message through your account or through LiveChat.

    As soon as we know what's happened, we'll send you an email with the outcome.


    We ship items separately to make sure you get what you need as quickly as possible.

    Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you'll need to allow longer for it to be delivered.

    If the item has been sent, then send a message through your account to let our Customer Service team know and they'll be happy to help.


    Payment and Discount

    You can pay by Credit Card, Debit Card or PayPal.
    You can select your preferred payment method at checkout.
    As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.
    This is just so we can keep our customers safe!


    If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time!

    Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

    If you've done all that and still can't fix the problem, then please contact our Customer Service team through your account or through LiveChat and they will be happy to help.


    If you want to add new payment details then you'll need to do this at the checkout stage. 

    Your new card details will be saved once your order has been placed.


    Delivery

    We send you an email as soon as your order is on its way to your local authorised Honda dealer.

    Our Delivery Information page can give you more information and timescales.

    If you have not heard from the dealer within your respective delivery timeframe then please contact with our Customer Service team.

    If you do need to report your order as lost then please contact our Customer Service through your account.


    All orders are delivered by a local authorised Honda dealer.

    All our delivery options can be found on our Delivery Information page.

    Our Delivery Information page can tell you that, you'll have the option to see timeframes for all parts of the UK.

    Your delivering dealer will arrange to deliver your order at a time convenient to you.

    If after you have arranged a delivery time with the dealer, you are not able to receive your order, then please contact your delivering dealer to arrange an alternative delivery time.


    Returns and Refunds

    Please refer to our returns policy page for more information.

    If this doesn’t answer your question then our Customer Service team is on hand to help. You can contact them through your account.

    We try not to make things complicated, please email our Customer Service team at: ECommerceCustomerRelationsQueries@honda-eu.com and they'll do the rest.

    You'll need to tell them the reason for the return so they can choose the best option for you. 

    Please refer to our returns policy page for more information.


    All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened.

    To get the order back to us safely please email our Customer Service team at: ECommerceCustomerRelationsQueries@honda-eu.com.

    They'll send you all the information you need, but you can also refer to our returns policy page for more information.


    As soon as we receive your order we'll review the reason for return and let you know what we plan to do next.

    You should receive an email to notify you of any action taken.


    Your refund should be returned to your account within 10 working days and we'll send you an email to let you know it's on its way! 

    If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account


    Website

    Please refer to our Terms and Conditions page.

    If you're having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team through your account straight away so we can fix this for you!

    Please refer to our Privacy Policy page.

    You have the right to ask about and request what personal data we hold about you.
    Please contact our Customer Services through the following channels:
    Message - through your account
    LiveChat
    Telephone: 0161 713 0182
    Post:

    Honda Customer Services
    1-2 The Stables
    Gadbrook Park
    Northwich
    Cheshire
    CW9 7RA

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