Help Centre

You’ll need to register before you can place an order with Honda.

As long as you have a valid email address, then you can head over to our sign up page.

It's easy to make changes to your details, whether it's your payment information, password or address book.

Log-in to your account and you'll find all the options you need.

There's no need to worry, we're DPA and GDPR compliant, meaning we care about keeping your details safe.

For more information, please visit our Privacy Policy page.

Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time!

If you no longer wish to receive our exclusive offers, promotions or marketing communications. You can log-in to your account and select the 'Marketing Options' to make the necessary changes.

Don't forget, you can choose to re-subscribe at any time!

We make it easy to order online, we'll even hold items in the basket for 60 minutes for you should you temporarily leave our page!

Find the products you want and add them to the basket. You can either carry on shopping or checkout if you've got everything you need. 

If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you'll need to enter the details manually.

Check everything is correct and you’re good to go! We'll send you an email as soon as the order is on its way.

Absolutely! Click on the basket icon at the top of the page and you'll be able to see the item(s) you have in there so far.

Use the '+' button to increase the quantity, or the '–' button to reduce the quantity. If you want to remove an item completely then click the 'x' button.

Absolutely, you can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one.

We’ll send you an email as soon as our warehouse has despatched your products. Please refer to delivery page for further information.

If you need more specific information on delivery, please contact us by clicking the LiveChat button.

We're sorry to hear you want to cancel.

You can contact our Customer Service team through your account or through LiveChat.

Alternatively, select the order that you wish to cancel. You can choose to cancel individual items or the whole order.

We'll send you an email within an hour to let you know if the cancellation worked.

If the order is already being processed, this function may fail. We will still be able to cancel your order and stop it from being dispatched, please contact our Customer Service team through your account or through LiveChat

See our Returns Policy for more information

Once you've placed your order we cannot make any changes to it.

If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account.

Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order.

We'll send you an email within an hour to let you know if the cancellation worked. Please don't place a new order until you hear from us.

Need some more help? You can send our Customer Service team a message while you're in your account.

We're sorry that happened! We take pride in all our products.

In the first instance please contact the Honda dealer who delivered your order. If the dealer is not able to resolve the issue, please email Honda by clicking here or emailing info.uk.car@honda-eu.com

It would also be really helpful if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch.

1. Order Number

2. Product Name

3. Details of the fault

4. Images that support the fault (if applicable)

As soon as we've looked into your reported issue we'll send you an email with the outcome.

We're sorry to hear that, this is a very rare occurrence, but we acknowledge that thigs can sometimes go wrong, but don't worry we can help. Please send us a message through your account, drop us an email or click on the LiveChat function.

We’ll need to know the following-

1. Order Number

2. Incorrect item received

3. The correct item ordered

As soon as we've looked into what's happened we'll send you an email with the outcome.

We take pride in our products so we're sorry to hear you've received your order damaged.

Sometimes things can go wrong but don't worry, as we can help. Please send us a message through your account or through LiveChat.

Initially we would request that you contact the authorised Honda Dealer who delivered your product and report this issue. On most occasions the Honda dealer will be able to resolve the matter for you.

Alternatively please send us a message through your account, email or through the LiveChat function. As soon as we have investigated the matter and spoken to the delivering Honda dealer, we'll send you an email advising on the course of action.

On occasions we ship items separately to make sure you get what you need as quickly as possible.

Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you'll need to allow longer for it to be delivered.

If the missing item is showing as sent, then send a message through your account to let our Customer Service team know, or via the LiveChatand they'll be happy to help.

It is important you select the right product for your needs, so if you need support making a selection, we recommend that you contact your local Honda Dealer. All Honda dealers are fully trained and knowledgeable on the features and benefits of every Honda product and can discuss your requirements in further detail, this will enable them to make a recommendation on the product best suited to your needs.

For Lawn and Garden product help click here to find your local Honda dealer

For Industrial product help click here to find your local Honda dealer

For Marine product help click here to find your local Honda dealer

No problem, we can help with this. We have a lawn planner that will help size up your garden. Click here and follow the online prompts.

On rare occasions faults can occur, which is disappointing, we aim to get the matter addressed as soon as possible. We would request that in the first instance you contact the dealer who supplied and handed over the product to you. They will be able to run through some initial checks and possibly offer advice or a resolution over the phone. But in some situations, they may need the product back to fully investigate the reports being made. Following inspection they will then be able to determine what is causing the issue and advise on the way forward.

If you have received the product within the last 14 day and have simply changed your mind. You will be able to return it for a full refund, provided it is in original unused condition, with all the manuals and accessories it may have been delivered with. It would be your responsibility to get it back to the address of the dealer who delivered it, you would also have to cover any costs incurred to do this. Upon receipt and inspection from the dealer we would then process a full refund.

We are sorry to hear this. We would recommend that you try to contact the dealer to discuss any concerns, but if you feel that the relationship has broken down and wish to complain to Honda, we would request that you email your complaint to Honda. This can be done by clicking here or emailing info.uk.car@honda-eu.com.

We are sorry to learn of this, our ridged pre delivery inspection and personal handover process is in place to ensure that this type of damage doesn’t occur. But on the odd occasion that this may happen, we would suggest that you report the matter to the delivering dealer who will be able to comment and assist with the way forward.

We make every effort to ensure that stock is always available on our Honda store, but in recent times demand has been greater than supply. If you would like to know when a particular product will be available please contact us via the LiveChat.

Alternatively, you can check if your local Honda dealer has stock, by clicking on the relevant links below.

For Lawn and Garden product help click here to find your local Honda dealer

For Industrial product help click here to find your local Honda dealer

For Marine product help click here to find your local Honda dealer

To download a copy of your owners manual please click here and select your model of machine.

We recommend annual servicing of your product to support the extended warranty periods, also to keep your machine in great condition for optimum performance. Our Honda Dealers offer a variety of servicing options and packages, during the Summer months the turn around times for servicing can be longer, so with this in mind you may want to consider getting your machine serviced during winter months to avoid any disappointment. We would suggest that you contact your local Honda dealer to discuss their servicing options, prices and recommendations.

For Lawn and Garden product help click here to find your local Honda dealer.

For Industrial product help click here to find your local Honda dealer

For Marine product help click here to find your local Honda dealer.

Your Honda dealer is responsible for registering your product prior to handing it over to you. You should also receive a warranty registration booklet with your machine. You can also register your product online by clicking here Register Your Product | Equipment Warranty | Honda UK

You can pay by Credit Card, Debit Card or PayPal.
You can select your preferred payment method at checkout.
As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.
This is just so we can keep our customers safe!

If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time!

Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

If you've done all that and still can't fix the problem, then please contact our Customer Service team through your account or through LiveChat and they will be happy to help.

If you want to add new payment details then you'll need to do this at the checkout stage. 

Your new card details will be saved once your order has been placed.

We send you an email as soon as your order is on its way to your local authorised Honda dealer.

Our Delivery Information page can give you more information and timescales.

If you have not heard from the dealer within your respective delivery timeframe then please contact with our Customer Service team through your account, or via our LiveChat. We will then look into the matter and report back.

If you do need to report your order as lost then please contact our Customer Service through your account.

All orders are delivered by courier, or on occasion by a local authorised Honda dealer, depending on location.

All our delivery options can be found on our Delivery Information page.

Our Delivery Information page can tell you that, you'll have the option to see timeframes for all parts of the UK.

The courier will leave a calling card to advise that delivery was attempted, details on re-arranging an alternative delivery day will be on the calling card.

If your order is being delivered by a local Honda dealer and you are no longer able to receive your order at the arrange time, then please contact the delivering dealer to arrange an alternative delivery time.

Please refer to our returns policy page for more information.

If this doesn’t answer your question then our Customer Service team is on hand to help. You can contact them through your account or via our LiveChat function.

We try not to make things complicated, please drop us an email at info.uk.car@honda-eu.com. We can then advise on the way forward.

You'll need to tell them the reason for the return, they will be able to advise on the way forward.

Please refer to our returns policy page for more information.

Yes, all we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened and are in their original unused condition.

To get the order back to us safely please drop us an email by clicking here or emailing info.uk.car@honda-eu.com we will then be able to advise on the course of action.

You can also refer to our returns policy page for more information.

As soon as the local Honda Dealer has confirmed receipt of your item(s), in original condition, we'll review the reason for return and let you know on the course of action.

You will receive an email to notify you of any action taken.

Your refund should be returned to your account within 10 working days and we'll send you an email to let you know it's on its way!

If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account, or contact us via the LiveChat and we will look into this for you.

Please refer to our Terms and Conditions page.

If you're having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team through your account straight away so we can fix this for you! Alternately, you can contact us through the LiveChat function.

Please refer to our Privacy Policy page.

You have the right to ask about and request what personal data we hold about you.
Please contact our Customer Services through the following channels:
Message - through your account
LiveChat
Post:

Honda Customer Services
1-2 The Stables
Gadbrook Park
Northwich
Cheshire
CW9 7RA